Returns

Please read this before you order. Our products are age-restricted and consumable, so our return rules are strict.

The short version

• Returns and defective items: contact us within 7 days of delivery or pickup.
• Only sealed, unused items in the original packaging can be returned.
• Opened or used items are final sale.
• A defective unit is replaced, that one unit only.
• Wrong, missing or damaged item: tell us within 48 hours of delivery or pickup, with photo or video proof.
• Nothing comes back without a return number from us.
• Every refund is recorded with its reason, shown on your order.

1. Time limit

Contact us within 7 days of delivery (or of pickup at our Apopka store) for a return or a defective item. After 7 days, we can't accept a return or a claim. Wrong, missing or damaged items have a shorter limit: 48 hours (see section 5).

2. Unopened items

• We accept an unopened item only if it is sealed, unused and in its original packaging, with the seal intact.
• You pay the return shipping.
• If the seal is broken or the package has been opened, the item is final sale.

3. Opened or used items are final sale

These are age-restricted, consumable products. Once an item is opened or used, we cannot take it back. That includes returns for:

• taste or flavor you don't like
• "stale" or "burnt" taste
• change of mind or ordering the wrong flavor

4. Defective items (won't fire, leaking, or dead on arrival)

1. Contact us before you send anything back. Call 407-603-5822 or email diamondxzmarks@gmail.com within 7 days of delivery.
2. Include your order number, a clear photo or short video that shows the problem, and the batch or lot code printed on the box or device.
3. If we approve the claim, we replace the defective unit only. If that item is sold out, we refund that one unit to your original card.

Limits:

• We review one opened unit per box (one per flavor). If you open more units from the same box or order, those units are not covered.
• Multi-packs: only the single defective unit is covered, not the whole pack.
• Defects don't include damage from misuse, dropping, water, heat, charging with the wrong cable, or changes to the device.

Example: you order two 10-packs (20 singles). One unit won't fire. Send us a video and the lot code, and we replace that one unit. If you then open more units and report that they taste stale or burnt, those units are not covered.

5. Wrong, missing or damaged item

Tell us within 48 hours of delivery (or of pickup at our store). After 48 hours, we can't accept a wrong, missing or damaged item claim.

1. Send your order number.
2. Send photo or video proof: everything you received, the opened shipping box and the shipping label.
3. Keep the box and all packing until we close your claim.

We can't approve a claim without photo or video proof. If we made the mistake, we send the right item at no cost to you. If that item is sold out, we refund that item to your original card.

6. Return number required

• Every return needs an approved return number from us first. We'll tell you where and how to send it.
• We refuse any package sent without a return number or with opened items, and we do not refund it.

7. Refunds

• After we receive and inspect an approved return, we refund the original card.
• Shipping fees are non-refundable.
• Every refund is recorded with its reason (for example "missing item" or "defective unit"). The reason shows on your order.
• A refund for part of an order is sent after your card payment settles, usually the next business day.
• Card refunds usually take 3 to 10 business days to show, depending on your bank.

8. Misuse of this policy

We may refuse claims that show a pattern of misuse, such as repeated claims or many opened units.

9. Packages returned to us, lost or late

If a package comes back to us because no adult 21+ could sign or the ID check failed, we refund the items minus the original shipping cost. For lost or late packages, see Shipping & Returns.

Start a claim

Call 407-603-5822 or email diamondxzmarks@gmail.com. Have your order number ready.

ZmarksTheSpot, 2901 West Orange Blossom Trail, Apopka, FL 32712. For adults 21 and over only.

Last updated: November 7, 2026