Shipping & Returns

We ship only to states where we can lawfully deliver vapes. We currently ship to these 18 states:

• Colorado
• Delaware
• Florida
• Idaho
• Iowa
• Kansas
• Michigan
• Minnesota
• Missouri
• Montana
• Nevada
• New Hampshire
• New Mexico
• North Dakota
• South Carolina
• Washington
• West Virginia
• Wyoming

We don’t ship to any other state, Washington D.C., Puerto Rico or other U.S. territories. We also don’t ship to P.O. boxes, military (APO/FPO/DPO) addresses, freight forwarders or anywhere outside the United States.

Some cities and counties ban certain products, like flavored vapes, even inside a state we ship to. We can’t ship a product to a place that bans it. Laws change, and the state list at checkout on the day you order is the one that applies.

Florida only allows nicotine vapes that are on the state’s approved product list. Most of what we carry is on it. The few flavors that aren’t are marked “not available in your state” on the product page when your address is in Florida.

Florida-restricted flavors can’t be shipped to a Florida address and can’t be picked up at our Apopka store. They still ship normally to our other states.

Every other flavor ships to Florida and can be picked up in store as usual.

Ships within 1 business day from Apopka. See Florida delivery times by city.

• $15 flat rate per order, no matter how many items. Free on orders $200+.
• Most orders ship within 1 business day. Busy weeks can add a day.
• Delivery usually takes 3–7 business days after shipping. Weekends and U.S. holidays are not business days.
• We email your tracking link when your order ships. You can also track your order here.
• Any state vape or excise taxes for your address are added at checkout.

• Federal law (the PACT Act) does not allow vapes to go through the U.S. Postal Service. We ship with a private carrier that offers adult-signature delivery.
• Someone 21 or older must sign and show a valid photo ID. It doesn’t have to be you, but it must be an adult at that address.
• Missed delivery? The carrier leaves a notice and usually tries again, or holds the package at a nearby carrier location for pickup.
• If the package comes back to us because no adult could sign or the ID check failed, we refund your items minus the original shipping cost.
• Packages are plain and discreet, with no product images on the outside. They carry the labels the law requires for nicotine shipments.

Every buyer must be 21 or older. We may ask for a photo ID before we ship. The billing name, card name and ID should match. If we can’t verify an order, we cancel it and refund it in full.

Choose Local pickup at checkout. We’ll email you when your order is ready, often the same day.

ZmarksTheSpot, 2901 W Orange Blossom Trl, Apopka, FL 32712. Get directions

Bring a valid 21+ photo ID that matches the name on the order. Florida-restricted flavors are not available for pickup.

• 7 days: report any problem within 7 days of delivery or pickup.
• Unopened items only: sealed, unused and in the original packaging, with the seal intact. You pay the return shipping.
• Opened or used items are final sale, including returns for taste, flavor, “stale” or “burnt” taste, or a change of mind.
• Defective: contact us first with a photo or video and the batch or lot code. We replace the defective unit only; if it’s sold out, we refund that one unit to your original card.
• Wrong, missing or damaged in shipping: tell us within 48 hours of delivery, with photos of what you received, the box and the label. Keep the box.
• Every return needs a return number from us. Refunds go to your original card after inspection; shipping fees are non-refundable.

Read the full returns policy. To start a claim, call 407‑603‑5822 or email diamondxzmarks@gmail.com. Please contact us before sending anything back.

You can cancel any order before it ships. Call us right away. Once it ships, the return policy applies.

If tracking hasn’t moved in 5 business days, or the package shows delivered but you don’t have it, contact us. We’ll open a trace with the carrier, then replace or refund your order once the carrier confirms it’s lost.